We are seeking an experienced Customer Service Supervisor to be the first point of contact for our customers. This is an exciting opportunity to develop the department.  

Duties will include:

• To oversee the department and ensure all runs smoothly
• To keep customers updated and happy with the service we provide
• Invoicing/ closing off and reports
• To keep tariffs updated to minimalize queries
• To approach new business and supply rates
• To build relationships with customers
• Responding to customer inquiries
• Rate confirmations
• Prepare and check invoices
• Answer queries in relation to invoices
• Input delivery notes
• Chase releases for the following day
• Go through landing times
• Rate all jobs on tariff in place or by quote on email
• Chase PODs
• Check outstanding shipping lines which are not advised on the delivery note
• Quoting for jobs and process once these are confirmed
• Liaising with operations and accounts to resolve queries
• Any other duties as required

What We Need From You:

• Must have experience of working in customer services within a busy traffic office
• Excellent interpersonal skills both verbally and written
• High levels of attention to detail
• Problem solving skills
• Self-motivated with the ability to work under your own initiative and also part of a team
• The ability to work in a fast-paced environment
• Proficient with Microsoft applications
• Excellent organisational skills

OTHER DUTIES

• To work with the Head of Operations with rates and queries
• To assist with any additional tasks required by above

We will offer you:

• The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
• Competitive salary
• 20 days holiday which increases with length of service, up to 25 days
• Life assurance from day one
• Free 24-hour employee assistance program
• Free health & wellbeing subscription
• Sister companies to provide more opportunities for progression
• Dress down Fridays
• Your birthday off after successful completion of your probation
• 40 hours per week, Monday – Friday, 0830 – 1730

NO AGENCIES PLEASE

Job Type: Full-time