Key Account Manager

Main Purpose of Job

To ensure our vehicles are maintained to a high standard and kept fully legal and compliant whilst liaising with the customer in every aspect of the services that Seven provide. To also maintain our relationships with our suppliers so they remain strong and that we have an extensive coverage of repair agents to help keep Sevens vehicles downtime to an absolute minimum.

To be the customers point of contact for financial or technical query resolution and ensure through regular reviews that customer are experiencing the highest possible levels of service from Seven and our suppliers.

Supervisory Responsibilities:

  • To be able to generate and maintain positive working relationship with colleagues and supplier + customers alike.
  • To support the head office operations and management functions with any issues or query’s that arrive and conclude the matters promptly.
  • Be able to use initiative to look for opportunities both financially and operationally.
  • Excellent time management to ensure we utilise every journey across the country properly.

Other Duties/Responsibilities:

  • Collection and delivery of vehicles
  • Covering Operations staff holiday / sickness
  • Periodic weekend office cover including out of hours cover from home (rota based)

Skills & Personal Attributes Required:

  • Good communication skills on all levels
  • Technician with a recognised bodies qualification.
  • Good knowledge of road transport legislation
  • High standard of engineering skills within the vehicle industry
  • An ability to build strong people relationships
  • Initiative to look for opportunities to keep Seven at the top of the industry in regards to service levels and technologies.
  • Excellent time management, to link your diary to necessary visits and make the most of every trip out.

Main Duties/Responsibilities:

  • To ensure that Seven has a suitable number of audited and approved suppliers to ensure our vehicles are kept on the road as much as possible and reduce customer downtime
  • Monitor the quality of work of all Suppliers whether it be franchised or third-party garages and action accordingly whether it be positive or negative
  • Ensure all current and new providers sign Seven’s SLAs for and understand our expectations around service levels. Ensure also the documents are loaded into Sevens shared drive and regularly reviewed with suppliers.
  • To agree new labour rates, ways of working and any specific customer requirements with our suppliers and ensure that is backed up on our SLA documents in the shared drive for visibility.
  • Carry out regular audits of supplier’s facilities and working practices
  • To Carry out customer audits as and when required and report back to the relevant managers within that organisation.
  • To diarise quarterly customer and supplier visits and liaise with your line manager
  • To ensure all customer query’s whether it be financial or operational are dealt with in a prompt and timely fashion, liaising cross functionally with operations and accounts to ensure these are resolved.
  • Offer support and guidance to the Operations functions as to any technical or engineering-based issues.
  • To visit any extensive repairs with the supplier and agree costs with the suppliers for example any major repairs I.E Engine, Gearbox or repairs out of warranty that are of a high cost.
  • Compile MOT failures report and investigate dealers or customers where necessary if they are in breach of their contracts
  • Attend major road traffic accidents or seriously damaged vehicle when required to do so to ensure the protection of both Seven Asset and our clients O licence.
  • To look for opportunities for Seven to gain more of the customers fleet or provide new vehicles
  • To look for new opportunities to work collaboratively with supplier or new technologies to keep Sevens service at the forefront of technology.
  • To look for best in class solutions for customers in regards to parts on back order, any unnecessary workshop delays using our network of Aftersales managers and Manufacturing directors.
  • Look for new innovations to help make our customers journey continuously above any other market providers
  • Keep up to date with new vehicle technology and attend any online/physical courses to help continuously improve our technical knowledge
  • Take actions from senior management and report back with findings and conclusions to a host of customer or supplier issues.
  • Report to HQ for reviews and feedback and also maintain a relationship with all of the teams based here.

No agencies please.