Seven Asset are seeking to appoint a Customer Care Operative to join our busy Operations team.

Are you a vibrant and driven individual? Do you have excellent customer care skills with the ability to work in a fast-paced environment? If you can answer YES to these questions, then we want to hear from you.

What Can We Offer You?

• The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
• An opportunity to be part of a vibrant culture
• Competitive salary
• 20 days holiday which increases with length of service, up to 25 days
• Life assurance from day one
• A day off for your Birthday following a successful probation period
• Free 24-hour employee assistance program
• Free health & wellbeing subscription
• Sister companies to provide more opportunities for progression
• Dress down Fridays
• Working hours Monday – Thursday, 17:00 – 22:00 & Friday, 16:00 – 20:00 (During your training period, you will be required to work earlier hours)
• Town Centre office

What We Need From You?

• Excellent telephone manner and customer care skills
• Comfortable with basic IT operating systems
• To be able to work in a fast-paced environment
• To complete all tasks to a high standard
• Ability to work on your own initiative
• Possess good all round team player capabilities
• High levels of attention to detail in regards to checking current and historical data
• Ability to build good relationships with colleagues, customers and suppliers

Responsibilities and Duties:

• To ensure you take ownership of whichever task you are given to complete.
• To deal with vehicle breakdowns, defects, recalls and customer enquiries while ensuring that vehicle downtime is kept to a minimum via both phone and email.
• To answer all incoming calls in a timely and professional manner.
• To update and manage the live VOR (Vehicle off road) and roadside breakdown boards.
• To respond to the main operations defect’s email address.
• To maintain an up-to-date knowledge of preferred suppliers.
• To ensure all inbound enquiries are redirected to the correct departments.
• To book customers in for manufacturer recalls and ensure they are completed promptly.
• To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
• To maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum.
• To competently check the vehicles current status and historical repairs for repeated mechanical issues.
• To understand the authorisation escalation process. Escalate dealer and customer issues to account managers and fleet managers.
• To inform all clients of re-charge items as soon as possible, following the correct recharge procedure.
• Provide periodic weekend/evening office cover including out of hours cover from home (rota based) – Weekend as escalation point.
• To escalate any suppliers who are not performing to the required standards to your line manager.
• To maintain relationships with customers and suppliers alike.
• To be a team player who assists and supports other colleagues.
• To update the main computer system with job details, costs & information.
• To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.
• Any other duties as required

Job Types: Permanent, Part-time