Seven Asset are looking to appoint an experienced Senior Fleet Support Advisor to join our busy Operations team.

Do you have previous technician experience and are looking for a customer centric role? If the answer is YES then we want to hear from you!

What Can We Offer You?

• The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
• An opportunity to be part of a vibrant culture
• Competitive salary
• 20 days holiday which increases with length of service, up to 25 days
• Life assurance from day one
• A day off for your Birthday
• Free 24-hour employee assistance program
• Free health & wellbeing subscription
• Sister companies to provide more opportunities for progression
• Dress down Fridays
• Working various shifts Monday – Friday alternating between 07:00 – 16:00 and 09:00 – 18:00
• Town Centre office

What We Need From You?

• Workshop, Parts or Fleet Engineering Experience required
• Excellent telephone manner and customer support skills
• Comfortable with basic IT operating systems
• To be able to work in a fast-paced environment
• To complete all tasks to a high standard
• Ability to work on your own initiative
• Possess good all round team player capabilities
• Good interpersonal and communication skills
• High levels of attention to detail in regards to checking current and historical data
• Management Reporting
• Passion for a customer centric and people orientated based role

Responsibilities and Duties:

• To ensure you take ownership of whichever task you are given to complete.
• To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum.
• To answer all incoming calls in a timely and professional manner.
• To update and manage the live VOR (Vehicle off road) and roadside breakdown boards.
• To respond to the main operations defect’s email address.
• To maintain an up-to-date knowledge of preferred suppliers.
• To ensure all inbound enquiries are redirected to the correct departments.
• To book customers in for manufacturer recalls and ensure they are completed promptly.
• To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
• To maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum.
• To competently check the vehicles current status and historical repairs for repeated mechanical issues.
• To understand the authorisation escalation process.
• To inform all clients of re-charge items as soon as possible, following the correct recharge procedure.
• Provide periodic weekend/evening office cover including out of hours cover from home (rota based) – Weekend as escalation point.
• To escalate any suppliers who are not performing to the required standards to your line manager.
• To maintain relationships with customers and suppliers alike.
• To be a team player who assists and supports other colleagues.
• To update the main computer system with job details, costs & information.
• To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.
• To maintain and improve a high standard of maintenance as defined by current road transport legislation and company standards
• To keep aware of industry standards and new design developments, making recommendations for efficiency and cost improvements
• To constantly seek ways of making the business more efficient and cost effective within the constraints of the budget
• To assist the Operations Manager and to take responsibility for various activities as delegated
• Innovate and challenge the status quo